Shipping Policy

Last updated: July 2026

Thank you for shopping with Hey Poppy! We're committed to getting your new frames to you as quickly and safely as possible.

Order Processing

All orders are processed within 1 to 2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, new launches, or sale events, processing times may be slightly longer. If there are any significant delays, we'll let you know via email.

Shipping Rates

We partner with Bob Go to deliver orders across South Africa using a network of trusted courier partners.

A flat shipping fee of R100 applies to all orders under R1,000.

Orders of R1,000 or more qualify for free standard shipping.

Where a product, promotion, or campaign specifies different shipping terms, those terms will apply.

Shipping costs will be displayed at checkout before payment is completed.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Major metropolitan areas: 2 to 4 business days

Regional areas: 3 to 5 business days

Remote or outlying areas: 4 to 7 business days

Please note that these are estimated delivery times and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

Hey Poppy cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

If you notice an error after placing your order, please contact us as soon as possible at support@heypoppy.co.za. While we'll do our best to assist, we cannot guarantee changes once an order has been processed or dispatched.

Tracking Your Order

Once your parcel has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow your order's journey.

If you haven't received your tracking email within 2 business days after placing your order, please contact us at support@heypoppy.co.za.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, occasional delays can occur due to circumstances beyond our control.

If your parcel appears significantly delayed, please contact us and we'll gladly assist in tracking your shipment.

Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please notify us within 7 days of the expected delivery date by emailing support@heypoppy.co.za.

Please include:

Your order number.

A description of the issue.

Photos of the package and product (if applicable).

We'll investigate the matter with the courier and work to resolve it as quickly as possible.

International Shipping

At this time, Hey Poppy ships within South Africa only.

We hope to offer international shipping in the future.

Contact Us

If you have any questions about shipping or your order, please contact us at support@heypoppy.co.za.

Thank you for choosing Hey Poppy. We can't wait for your new frames to arrive!