Terms & Conditions

Last updated: July 2026

Welcome to Hey Poppy. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

1. About Hey Poppy

Hey Poppy is an online retailer offering stylish eyewear, including blue light glasses, non-blue light frames, and related accessories within South Africa.

For any questions, please contact us at support@heypoppy.co.za.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.

The information you provide is accurate and complete.

You are legally permitted to enter into binding agreements.

3. Products

We make every effort to display our products, colours, and descriptions as accurately as possible.

However:

Colours may vary slightly depending on your screen or device settings.

Minor variations in colour or finish may occur between production batches.

Product images are for illustrative purposes only.

Product specifications, including whether lenses feature blue light filtering, will be clearly stated on the relevant product page.

4. Blue Light Lens Disclaimer

Some Hey Poppy eyewear includes blue light filtering lenses. Where applicable, this will be clearly indicated on the product page.

Blue light filtering lenses are designed to help reduce exposure to blue light emitted by digital screens. They:

Are not medical devices.

Are not intended to diagnose, treat, cure, or prevent any medical condition.

Should not replace professional eye care or prescription eyewear.

Frames that do not include blue light filtering lenses will be clearly described as such on the product page.

If you experience persistent eye discomfort or vision problems, we recommend consulting a qualified optometrist or healthcare professional.

5. Pricing

All prices are displayed in South African Rand (ZAR).

Prices are subject to change without prior notice.

The price charged will be the price displayed at the time your order is placed.

6. Orders

Placing an order does not guarantee acceptance.

Hey Poppy reserves the right to:

Accept or decline any order.

Cancel an order due to pricing errors, stock shortages, suspected fraud, or other unforeseen circumstances.

If payment has already been received for a cancelled order, a full refund will be issued.

7. Payment

Payment must be made in full before your order is processed and dispatched.

We use secure third-party payment providers to process payments. Hey Poppy does not store your payment card information.

8. Shipping

Shipping is subject to our Shipping Policy.

Delivery timeframes are estimates and may vary due to factors beyond our control.

Risk in the products passes to you upon delivery to the address provided in your order.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please refer to our Return & Refund Policy for full details regarding returns, exchanges, and refunds.

10. Intellectual Property

All content on this website, including but not limited to:

Logos

Branding

Product names

Images

Graphics

Website design

Text

Icons and other visual elements

is the property of Hey Poppy or its licensors and may not be copied, reproduced, distributed, modified, or used without prior written permission.

11. Acceptable Use

You agree not to:

Use the website for unlawful or fraudulent purposes.

Attempt to interfere with the operation or security of the website.

Upload or distribute malicious software or harmful code.

Misrepresent your identity or provide false information.

Use automated tools or bots to access or scrape the website without permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Hey Poppy shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms & Conditions limits or excludes any rights you may have under the South African Consumer Protection Act, 2008, or any other applicable legislation.

13. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

14. Changes to These Terms

Hey Poppy may update these Terms & Conditions from time to time.

Any changes will be posted on this page with the revised "Last updated" date. Continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the South African courts.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Hey Poppy

Email: support@heypoppy.co.za

Thank you for shopping with Hey Poppy. We're delighted to be part of your eyewear journey and are committed to providing quality products and exceptional service.